All items purchased at ElleAsh Custom Designs may ONLY be exchanged or returned for online store credit at with a valid receipt. Exchanges will be for equal value of purchased product. ElleAsh will only accept, for exchange or return, items that are in new condition with all tags attached, in their original packaging, unworn, unaltered, and free of damages by the customer within 7 days of delivery date.


Please contact a member of our Design Team before shipping any items back to our boutique. Neither exchanges nor returns will be accepted without prior return approval from our Design Team. All modes of contact are listed on our CONTACT page.


You will be responsible for all shipping costs associated with the return and or exchange of your items. All items should be returned to:

ElleAsh Custom Designs

2633 Lincoln Blvd. Suite 311

Santa Monica, CA 90405


All personalized and custom made pieces are final sale.

*If any of your items arrive damaged from transit, please notify our Design Team within 24 hours of receipt so we can assess the situation. Please retain all pieces of jewelry (beads, stones, clasps, etc).